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Privacy Policy for Hose World Ltd.

Table of Contents

Our Contact Information
General Data Protection Regulation (GDPR)
What we collect and store
Who on our team has access
What we share with others
Payments
Consent

Our Contact Information

Hose World Ltd
Unit 3 Acredale Industrial Estate
Eyemouth
Berwickshire
TD14 5LQ
Tel: 01890752555
info@hoseworld.com

At hoseworld.com, accessible from https://www.hoseworld.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by hoseworld.com and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Hose World Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

Hose World Ltd needs to perform a contract with you
You have given Hose World Ltd permission to do so
Processing your personal information is in Hose World Ltd legitimate interests
Hose World Ltd needs to comply with the law

Hose World Ltd will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
  • We’ll also use cookies to keep track of cart contents while you’re browsing our site.

See our Cookie Policy in full here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Managing Director and General Manager can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you. We have contracts in place designed to safeguard your personal information, which means they cannot do anything with your personal information unless we have instruct them to do it. They will not share your personal information with any organisation apart from us the data will be held for a period which we instruct. The categories of third parties we may share personal information with are:

  • Data Analytics Services
  • Sales and Marketing Tools
  • Performance Monitoring Tools
  • Order Fulfilment Service Providers
  • User Account Registration & Authentication Services
  • Ad Networks
  • Communication and Collaboration Tools

Payments

We accept payments through Opayo. When processing payments, some of your data will be passed to Opayo, including information required to process or support the payment, such as the purchase total and billing information. Please see the Opayo Privacy Policy for more details.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.This policy is not applicable to any information collected offline or via channels other than this website.